What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What is default form fields on Authorize.net needed for Authorize.net integration to work?

    Asked by j_pham on May 09, 2013 at 05:45 PM

    We are getting an error message: http://form.jotform.us/form/23523545446151

    Page URL:
    http://form.jotform.us/form/23523545446151

    JotForm message
  • Profile Image
    JotForm Support

    Answered by Mike_T on May 09, 2013 at 06:11 PM

    It should be default fields. I can try to check this further and provide more exact information to you, but I think that now your form is not showing any errors related to the Authorize.Net fields.

    Do you still get any errors? If yes, please provide us with the full error message.

    Thank you for cooperation.

  • Profile Image

    Answered by j_pham on May 09, 2013 at 06:14 PM
    Yes,I took off required for all of the items but the jotform is still showing: “There are incomplete required fields. Please complete them.”

    http://form.jotform.us/form/23523545446151

    --
    Jennifer Pham
    Web & Marketing Executive
    Select Graphic & Printing
    SelectGP-Logo-FINAL-web-01

    Select the best. We print to impress.

    Web: www.selectgp.com | Email: jen@selectgp.com
    Tel: 714.537.5250 ext. 105 | Fax: 714.537.1531
    11931 Euclid St. Garden Grove, CA 92840

    Be the first to get our specials and business tips: Facebook | Twitter | Newsletter

  • Profile Image
    JotForm Support

    Answered by Mike_T on May 09, 2013 at 06:21 PM

    This is related to the form fields validation. You will need to make sure that you have filled every required input on the form (including credit card and billing address).

    Please check the following screenshot:

    Please give it a try and let us know if you need any further assistance.

  • Profile Image

    Answered by j_pham on May 09, 2013 at 06:49 PM

    Yes I've filled out every required item.

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 09, 2013 at 11:03 PM

    @ j_pham

    Would you mind checking again this time? I have also cleared your form cache. If you can provide a screenshot of the error, we would appreciate it.

    Moreover, can you check your authorize.net forms if they're not required? Make them unrequired if necessary.

    1. Login to the Merchant Interface ( https://secure.authorize.net ),

    2. Click on Settings and Profile -> Payment Form -> Form Fields,

    3. Uncheck the Required box for all Phone and Email fields.

    Let us know if this doesn't help. Thanks!

  • Profile Image

    Answered by j_pham on May 10, 2013 at 12:23 PM
    I think it works now. Thanks!

    --
    Jennifer Pham
    Web & Marketing Executive
    Select Graphic & Printing
    SelectGP-Logo-FINAL-web-01

    Select the best. We print to impress.

    Web: www.selectgp.com | Email: jen@selectgp.com
    Tel: 714.537.5250 ext. 105 | Fax: 714.537.1531
    11931 Euclid St. Garden Grove, CA 92840

    Be the first to get our specials and business tips: Facebook | Twitter | Newsletter

  • Profile Image
    JotForm Support

    Answered by KadeJM on May 10, 2013 at 01:39 PM

    On behalf of my colleagues who helped you that's great to hear! If you continue to have trouble with it working just let us know so that we can help you furthermore.