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emalyseAsked on February 8, 2020 at 5:13 PM
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Kevin Support Team LeadReplied on February 8, 2020 at 6:54 PM
I've tested the form on your account with the reCaptcha field, upon performing a test it seems to be working as expected, example:
I've cleared your forms cache, may you please check and let us know if it works now?
Let us know how it goes.
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emalyseReplied on February 9, 2020 at 4:49 PM
Dear Kevin
Many thanks for looking at the problem for us. However, it is still not working.
It looks OK - till I start filling the form in. Then after entering some details, I get this message:
"Could not connect to the reCAPTCHA service.
Please check your internet connection and reload to get a reCAPTCHA challenge."
I doubt that it is our internet connection - everything else here seems to be working fine.
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Elton Support Team LeadReplied on February 9, 2020 at 5:22 PM
Like my colleague, I also couldn't reproduce the problem here.
It's possible that the issue could be with Google within your network. If the problem still persists on your end this time, you can switch to the regular JotCaptcha if you want.