Form saving problem, and form showing up on website problem.

  • IgniteWisconsin
    Asked on February 9, 2020 at 12:35 PM

     i have two problems. 

    1) the form responses aren't saving when I press save. I tried to do this as a test, and come back, but the form wasnt filled in, even though I had pressed save.


    2) The form sometimes doesnt show the full form - it just cuts off in the  middle. Sometimes its fine, but other times I have to reload to see the full form?


    Form can be foundhere https://www.ignitewisconsin.com/registration



  • Kiran Support Team Lead
    Replied on February 9, 2020 at 1:53 PM

    the form responses aren't saving when I press save

    I have checked the form on your webpage and the Save button seems to be working fine. Please note that when the Save button is clicked, it displays a popup to Save the progress if you are not logged into the JotForm account. 

    1581273850SaveAndContinue NotLoggedIn Screenshot 10

    It is required to click on Skip Create an Account link displayed in the bottom to save the session. Once the web page is loaded again, the saved session should be displaying on the form fields.

    If you are already logged into your JotForm account, the form data shall be automatically saved and an email with the session link shall be sent to your email address.

    Please give it a try again and let us know if you still notice any issue.

    The other question is moved to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/2154710

    Thanks!