Please cancel service

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    Thomas Eggar 
    Asked on February 09, 2020 at 02:19 PM

    My name is Thomas Eggar, owner of Texas Eagle insurance. I am being billed by you each month. Please cancel this service. Thank you

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    AshtonP
    Answered on February 09, 2020 at 02:55 PM

    I have checked your account associated with Email ID: "thomasoeggar@gmail.com", it is the guest account and therefore there is no such monthly billing. 

    I request you to please provide us the User ID/Email Id or Form ID of the concerned account so that we can track your account and can cancel the account as per your request.

    Waiting for your response.

    Regards.

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    AshtonP
    Answered on February 09, 2020 at 02:56 PM

    You can also delete your account by following the instructions in this guide.

    https://www.jotform.com/help/527-How-to-Delete-My-Account

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    Thomas Eggar 
    Answered on February 09, 2020 at 08:50 PM
    We have closed this business and need your help with this. I will reach out to my bank to stop any further payments. Please do what you can on your end. If the account was set up and different than explained, cancel it. This to serve as notice to cancel thank you.
    Sent from my iPhone
    ...
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    AshtonP
    Answered on February 09, 2020 at 10:27 PM

    Unfortunately, as I have mentioned I do not see any account registered with your email address thomasoeggar@gmail.com. You will have to provide us with the username or email address registered with Jotforms. If you have any invoice or transaction ID, you can provide us with that as well.

    Looking forward to your response.