How to remove the permission error message

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    Asked on February 09, 2020 at 05:06 PM

    When I send an agreement to client via link copy or email forward, the customer is required to login via Google or FB or create a new account, but then asks for Permission from the sender to review the document.  Is there a way to remove the Permission access?  There is no reason for this if I am sending it to someone and they've already chosen a login, why do they need additional permission from me.  

    This is deterring clients away from me trying to get them to sign an agreement that should be simple. Not jumpig thru hoops just to get to.

    Thank you.

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    Answered on February 09, 2020 at 05:54 PM


    Could you please share a screenshot of the permission error message so we can investigate it further? 

    Also, is the form embedded on a website? If yes, please share the website link so we can check that too.

    We'll wait for your response. Thank you.

  • Profile Image
    Answered on February 09, 2020 at 07:50 PM
    I think I figured it out. I had to change the Access under the Publish tab
    which was not easy to do from Private to Public and see if that was fixing
    my issue.
  • Profile Image
    Answered on February 09, 2020 at 11:16 PM

    Glad to hear that the issue is now resolved.

    Feel free to reach us in case you need any further help from our end.