removing Jotform branding and marketing tags

  • Profile Image
    Joseph  
    Asked on February 10, 2020 at 07:36 AM

    Hi 

    I upgraded to Bronze package so that I would not have branding.  I personalized my thank you page.  When my customers receive my form, there is still  Jotnot marketing on the Thank you page asking my customers to "Create your own Jotform -Its Free". 

    I added screen shot below.

    Question:  Can I turn that message off or remove it?

    Regards

    Screenshot
  • Profile Image
    ashwin_d
    Answered on February 10, 2020 at 09:07 AM

    I did check your account and found that you have upgraded your account to bronze plan but "Jotform Branding" is still enabled in your account. I would suggest you to please uncheck "Jotform Branding" from your account setting page. Please check the screenshot below:

    1581343494branding.gif

    Please uncheck the branding from your account setting page and that should solve your problem. 

    Do try it out and get back to us if you have any questions.