removing Jotform branding and marketing tags

  • Joseph
    Asked on February 10, 2020 at 7:36 AM

    Hi 

    I upgraded to Bronze package so that I would not have branding.  I personalized my thank you page.  When my customers receive my form, there is still  Jotnot marketing on the Thank you page asking my customers to "Create your own Jotform -Its Free". 

    I added screen shot below.

    Question:  Can I turn that message off or remove it?

    Regards

    Jotform Thread 2155495 Screenshot
  • Ashwin JotForm Support
    Replied on February 10, 2020 at 9:07 AM

    I did check your account and found that you have upgraded your account to bronze plan but "JotForm Branding" is still enabled in your account. I would suggest you to please uncheck "JotForm Branding" from your account setting page. Please check the screenshot below:

    1581343494branding Screenshot 10

    Please uncheck the branding from your account setting page and that should solve your problem. 

    Do try it out and get back to us if you have any questions.