Unable to login in

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    Asked on February 10, 2020 at 10:01 AM


       I am unable to login after multiple attempts and also resetting my password many times.


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    Answered on February 10, 2020 at 12:24 PM

    Hi Prep,

    You're unable to login because your account was suspended because of a violation of our Terms of Use.

    These forms contain copyrighted logos: 200397456853463 and 200394110839047

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In order to reactivate your account, we will have to delete the copyright logos. 

    Or, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #(2155746) as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Thank you.

  • Profile Image
    Answered on February 10, 2020 at 08:50 PM
    Thanks for your reply.
    Our company product URL is www.getvan.com.sg
    You can change the email to moments@getvan.com.sg
    Our forms are used internally by our vendors sent via WhatsApp.
    Thank you
  • Profile Image
    Answered on February 11, 2020 at 03:01 AM

    Please send your proofs to reviewers@jotform.com with Thread #(2155746) as your subject.