- mbakhtiarAsked on May 10, 2013 at 09:01 AM
I have almost finished my 3 long questionnaires. However, when I tried to send it through a few people, two essential problems raised. First of all, the persons who using internet explorer or chrome could not open the links to access the forms. The only way to open the form was through using safari (as they reported). This was quite disappointing to me as most of my respondents will use these two softwares.
The other problem was that when people trying to filling the gaps or clicking on the scale ratings, the process of registering the response is so slow and awkward. However, the next button seems works well. I guess there might be some bugs or something that prevent my questionnaires to run smoothly. In general the froms are loading very slow and seems not ready to use by respondents.
I have copied the URL of one of my questionnairs for your reference.
I will be very appreciated if you could help me please through this important issues.
- JotForm SupportjonathanAnswered on May 10, 2013 at 09:59 AM
I am sorry for this. I was able to reproduce the problem instantly on my end upon opening your form
I will forward a bug ticket to our next level support so that they can investigate and possibly apply improvement on forms like yours.
For now, all I can suggest to you is a redesign of your questionare form.
Perhaps, shortening the form (lesser question) initially then test. Try to increase the questions bit by bit and observe if it will reach at certain point again when it will not be as smooth anymore.
Hope this help.
You will be notified as soon as there is news/updates available regarding this issue on your form.
- JotForm FounderaytekinAnswered on May 10, 2013 at 11:25 AM
I checked the form. It has over 1000 questions in 275 pages. The browsers simply cannot render such a page.
Did you really created a form with 1000 questions? Or did something on the form builder caused this problem?
If you did not create such a form with so many questions my suggestion is to delete that form and instead create a new form.
If you need to create such a large form unfortunately I have to tell you it is not possible with JotForm. You should split it into multiple forms and use Thank You URL to send the user from a form to the next form. That's the only way to create such form.
- Mehdi BakhtiarAnswered on May 11, 2013 at 05:56 AM
Thanks for your response.
Do you think it is something to do with my scripts which are arabic scripts and is written from right to left?
If I decrease the number of questions to 400 per each form, do you think it is going to work smoothly?!
- JotForm SupportWelvinAnswered on May 11, 2013 at 09:37 AM
It should not. But I suggest you not to copy and paste HTML Contents from another source. Paste it as Text into our "Free Text HTML" field - use our own field tools to style your texts.
I think, yes. But, why such lengthly form? I'm just curios. I'd still suggest less than 400 fields per form.
- mbakhtiarAnswered on May 13, 2013 at 07:03 AM
Now I have elicited 2/3 of my questions and even decresed the number of page Breaks, however, unfortunately still feel the same problems that loading the form and filling the blank areas are very slow.
you can check out my new shorter form using the following link;
In advance thanks for your help,
- jeanettebmzAnswered on May 13, 2013 at 01:17 PM
I think no webform will be capable to handle such large form. My advise for you should be to create several forms with no more than 50 questions. Then after submitting the form you should set up a custom URL Thank You page, which would be the your next Form for the next 50 questions
1. Click on "Setup and Embed" tab on the form builder toolbar2. Click on "Thank You" button on toolbar3. Select "Custom URL" and click "Next"Then you can copy and paste the direct link of your next form
- mbakhtiarAnswered on June 01, 2013 at 01:16 PM
I do appreciate for your response. But I have already made 9 forms. I can not make any more forms (It will become very messy and I think responsents will confuse about that and may give up at some point in between and I loose some data)
I know some people have made the same number of fields (e.g. 400) like me in their forms and they have not had such speed poblem. Could you please have a closer look to my forms and see where is this problem comes from.
I have also notice that people using Chrome as their browser can not open my links.
Here is the first link for me as an example;
many thanks for your time,
- JotForm SupportWelvinAnswered on June 01, 2013 at 07:00 PM
Your form works on my end although it freezes sometimes, for both Chrome and Firefox. What I could suggest is to lessen the use of some texts into the form using our Free Text HTML Field so with the Page Breaks. Break them down into 15-20 pages. See if that will help.
Else, you may consider our suggestions to create another form with less than then number of the current fields created.
- mbakhtiarAnswered on June 04, 2013 at 03:49 AM
Thanks again for your response.
Could you please simply inform me why the below form which has around 360 questions and many pictures uploaded works very smoothly and mine with the same number of questions (without any picture) doese not?
- JotForm SupportEltonCrisAnswered on June 04, 2013 at 05:13 AM
Try disabling the "Auto fill" feature on your form, this might help remedy this issue. I'm afraid this is related to the autofill issue on long forms. Here's how:
If saving feature is important to your form, please use this alternative method instead: How to Save Forms to Continue Later.
Let us know if you have further questions. Thanks!
- MehdiAnswered on June 04, 2013 at 06:31 AM
Thank you very very much. That finally worked, it was exactly just beacuse of that function and not due to the length of survey.
Thanks a lot again,
- sidharth_kchAnswered on June 04, 2013 at 08:03 AM
On behalf of my colleague, you are welcome.
Glad to know that your issue was resolved.
Should you have any questions feel free to contact us.