I'm not receiving emails from my submissions

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    andreia_oulahen
    Asked on May 10, 2013 at 10:19 AM

    I'm not receiving email submissions. help please.

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    sidharth_kch
    Answered on May 10, 2013 at 11:34 AM

    @andreia_oulahen

    I checked your form and don't see any issue with it. I checked our email server logs and see that emails are getting delivered to your inbox. Here is the log for your reference:

    /var/log/jotform/amazonSES.log:[10/May/2013:10:05:13 -0400] 31294252672252 AmazonSES Sent email to andreia@oulahen.com - MessageID:0000013e8ec285af-04c856c0-79c1-4bfa-9fa5-83d67d75113e-000000 - RequestId:a1d3ffb1-b97a-11e2-b1e8-cbd3a026d2cb

    Request you please check your SPAM folder and see if the email is there.

    Let us know if you continue to have this issue.

    Thanks,

    Sidharth