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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Generated Excel Report Producing Unable To Read When Opening

    Asked by wtrc10 on May 10, 2013 at 10:25 AM

    Microsoft Office Excel File Repair Log

    Errors were detected in file 'C:\Users\David\AppData\Local\Temp\WTRC-Membership-Registration-2013 - (2013-05-10 09_05_57).xls'
    The following is a list of repairs:

    Damage to the file was so extensive that repairs were not possible. Excel attempted to recover your formulas and values, but some data may have been lost or corrupted.

    Page URL:

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    Answered by jefreylandicho on May 10, 2013 at 10:54 AM

    I have tried downloading the excel file and was able to reproduce the same issue as well. The probable cause of this issue could be the file generating script was not able to handle the data that is included in the excel file. I have forwarded your concern to our developers to investigate this issue further.

    We sincerely apologize for the inconvenience this has caused you.

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    Answered by alp_deniz on December 28, 2013 at 04:36 AM

    We are sorry for the delayed solution, but no problem seems to exist after an overall excel library update.

    Thank you for your patience. Please let us know if the issue still exists.

    Kind regards

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    Answered by wtrc10 on December 28, 2013 at 10:47 AM

    No, the problem doesn't exist any more...because I deleted the "Read Only" field and replaced it with another new field.  That was the only way to fix it, since you were unable to reverse the "read only".   What I would like to know is why did you even bother to answer...seven months after the problem showed up. 

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    Answered by Cesar on December 28, 2013 at 11:51 AM

    Our apologies on the matter, unfortunately this issue did take long to verify due to the large amount of tasks that our Developers have been involved revamping JotForm's services. Thank you again for your patience. And thank you for using JotForm.