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    Why is only half of my form showing up in firefox?

    Asked by LaVelle on April 13, 2011 at 12:01 PM

    The full form shows up in Chrome but only half shows up in firefox... any ideas why?

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    Answered by Content Mgr Alex Logan on April 13, 2011 at 04:16 PM

    I had this problem. I had to go into firebox and use the firebug add-on that you can download to hotfix the Iframe. Once you find a width that works for your site go into the HTML and update the iframe width.

     

    Hope that helps :)

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    JotForm Support

    Answered by mliz on April 13, 2011 at 11:58 PM

    Hi LaVelle,

    There are several forms on your account, do you have the specific page url address
    that has the problem so that we can take a look at it?

    If you are using the iframe integration then what Alex suggested is a start to fix
    the issue. You can adjust the width and height of the iframe code.

     

    Regards,
    Mliz

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    Answered by LaVelle on April 14, 2011 at 02:50 AM

    I do have a url - but it is a private, password protected area for a client- I can't let you in.

     

    The bottom half of the form is not showing up. I have not had this problem with any of the other forms and I have tried adjusting it etc- just not working - but only in firefox.

     

    On the flip side, a person could go through the whole form by using the tab key to go through the fields.

     

    I will keep messing with it and see what can be done...

     

    Thanks

     

    La Velle

     

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    JotForm Support

    Answered by NeilVicente on April 14, 2011 at 03:07 AM

    Hello

    Judging by how you described the issue, I think it's safe to say that the iframe's height is the one that's causing your problem. It would be best to do a trial and error and see how it works out for you.

    Do not hesitate to ask us if you have further questions. Thank you.

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    Answered by LaVelle on April 14, 2011 at 10:03 AM

    I am guessing you are right.

     

    Thanks for all the help folks!

     

    La Velle

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    JotForm Support

    Answered by NeilVicente on April 14, 2011 at 02:44 PM

    You're very much welcome. Glad to be of help.