What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm Submissions being hit by SPAM blockers...

    Asked by AntiochInteractive on April 13, 2011 at 12:19 PM


    I am test piloting JotForm for my clients with www.landonhomesusa.com.

    They have been complaining that a large number of the JotForm submissions have gone to their spam folder.  I've asked them to whitelist JotForm's servers -- but this should not be necessary.

    I also host e-mail and receive a copy of all submitted forms so that I can monitor how JotForm is working for them.

    SpamAssassin is returning the following:

    No, score=4.8 required=8.0 tests=HTML_MESSAGE, HTML_MIME_NO_HTML_TAG,MIME_HTML_ONLY autolearn=no version=3.2.5

    Now, HTML_MESSAGE is set to 0.

    The HTML_MIME_NO_HTML_TAG and MIME_HTML_ONLY are two big concerns.

    I'm going to look at the e-mail templates to see if I can add <html> tags -- but these should be forced for HTML e-mails.

    Page URL:

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    JotForm Support

    Answered by liyam on April 14, 2011 at 04:44 AM


    Thank you for this report.  I will submit a ticket to our administrators and have them look into this.

    Warm regards.