JotForm Submissions being hit by SPAM blockers...

  • Profile Image
    AntiochInteractive
    Asked on April 13, 2011 at 12:19 PM

     

    I am test piloting JotForm for my clients with www.landonhomesusa.com.

    They have been complaining that a large number of the JotForm submissions have gone to their spam folder.  I've asked them to whitelist JotForm's servers -- but this should not be necessary.

    I also host e-mail and receive a copy of all submitted forms so that I can monitor how JotForm is working for them.

    SpamAssassin is returning the following:

    No, score=4.8 required=8.0 tests=HTML_MESSAGE, HTML_MIME_NO_HTML_TAG,MIME_HTML_ONLY autolearn=no version=3.2.5

    Now, HTML_MESSAGE is set to 0.

    The HTML_MIME_NO_HTML_TAG and MIME_HTML_ONLY are two big concerns.

    I'm going to look at the e-mail templates to see if I can add <html> tags -- but these should be forced for HTML e-mails.

  • Profile Image
    liyam
    Answered on April 14, 2011 at 04:44 AM

    Hello,

    Thank you for this report.  I will submit a ticket to our administrators and have them look into this.

    Warm regards.