Suspended Account!!

  • Profile Image
    Christine Aldridge 
    Asked on February 11, 2020 at 03:35 AM

    WHY HAVE YOU SUSPENDED OUR ACCOUNT?? PLEASE REACTIVATE URGENTLY - USERNAME IS NNNS

  • Profile Image
    AshtonP
    Answered on February 11, 2020 at 06:48 AM

    I have checked your account and I can see that all of your forms are collecting passport details which are against our terms of use.

    Collection of copies of passports are allowed given that you will add the mandatory widgets: Terms & Conditions widget and Signature widgets.

    I have deleted the fields in question and activated your account. I recommend you to add the widgets listed above explaining to the users that they agree to give sensitive data such as passport numbers.

    Hope this helps.

    Feel free to reach us in case you have any further questions or need any further help.