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  • Profile Image

    Why do I not get drop-down information on my notification email

    Asked by BoydJen on May 10, 2013 at 11:57 AM

    My notification email sends all of the information entered on the form. However, it does not send the data that was selected on a drop down menu.

    Page URL:
    http://form.jotform.us/form/31193617467156

    email JotForm selected
  • Profile Image

    Answered by sidharth_kch on May 10, 2013 at 12:21 PM

    @BoydJen

    I checked your form and i don't see any issue with the notification. Looks like you have issue with auto responder where this dropdown value is missing in the email. 

    You must have edited the email alerts and then added this field in your form. The easiest way to solve this issue is to delete the existing notification and add a new one. 

    Adding a new notification will always add all fields of you form. Request you to delete the existing notifications and add a new one.

    Let us know if you continue to have this issue.

    Thanks,

    Sidharth