My Jotform don't work, please help!!

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    Yisa
    Asked on May 10, 2013 at 12:12 PM

     

    I have recieved several complaints form customers asking about the emails they sent me through the use of my jot form. I then send a submission myself. I looked in my personal email to check the notifications but there was none. I also checked the spam folder and still nothing. I did log in to my jot form account and they were there. So I made sure the notifications were being sent to contacto@paternitas.cl in the account settings and everything looks in order. For some reason they are still not being sent to my personal email. Can you please help me with this situation?

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    sidharth_kch
    Answered on May 10, 2013 at 12:35 PM

    @Yisa

    I checked your form's notification setup and don't see any issue with it. I also checked our email server log and see the emails are getting delivered to your inbox. here is the log for your reference:

    /var/log/mail.log:May 10 11:57:00 us-app2 sm-mta[16864]: r4AFuxjN016862:to=<contacto@paternitas.cl>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123444, relay=mail.paternitas.cl. [74.220.207.173], dsn=2.0.0, stat=Sent (OK id=1Uapgq-0005Q8-FY)

    I am not sure why you don't see notifications in your email. To ensure the delivery of emails, request you to please change "Sender Email" of your notification to "noreply@jotform.com"

    Let us know if you continue to have this issue.

    Thanks,

    Sidharth

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    Yisa
    Answered on May 10, 2013 at 12:41 PM

    I've changed the sender E-mail. The error persist, i've realised that if a I put my personal mail (@gmail), it works fine, but with the corporation mail @paternitas.cl, it doesn't work, 1 month ago it was all in order, functioning with no errors.

     

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    Yisa
    Answered on May 10, 2013 at 12:43 PM

    And the mail @paternitas.cl is working fine, i send mails through other accounts and it receive them all with no problems at all.

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    Yisa
    Answered on May 10, 2013 at 12:45 PM

    Now it have arrived!! The last test with noreply, have recent arrive to my inbox folder at @paternitas.cl

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    sidharth_kch
    Answered on May 10, 2013 at 12:52 PM

    @Yisa

    Are you receiving notification emails for all your test?

    Let us know if your issue is resolved.

    Thanks,

    Sidharth

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    Yisa
    Answered on May 10, 2013 at 03:45 PM

    Yes, i've been receiving notifications emails for all my tests.

     

    Thanks for helping me.

     

    Yisa.

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    pinoytech
    Answered on May 10, 2013 at 03:54 PM

    Glad to hear that Yisa. If you need our assistance again, feel free to contact us at anytime.

    Have a nice day!