Failure to access and modify MasterCard

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    Charles 
    Asked on February 11, 2020 at 01:32 PM

    Good afternoon


    Its platform is giving failures, since when introducing a new debit card that is ok, it does not take it and also blocks us access.


    We need them to solve the access problem and to be able to change the payment method since the card they have is not operational.


    regards


    Charles



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    Albert_G
    Answered on February 11, 2020 at 03:27 PM

    Hi Charles,

    Your account was suspended because of due to many failed payment attempts using a credit card.

    I've re-activated your account. If your card needs to be updated, please do so to prevent your account from being suspended.

    You can update your card information from this page - https://support.jotform.com/myaccount/billing

    Please let us know if you require further assistance.

    Thank you.