My account was suspended because of phishing attempts

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    Bethany 
    Asked on February 11, 2020 at 02:24 PM

    My account was suspended because of "phishing" attempts. We use a VPN and I believe that triggered the phishing label. Can you please reactivate the account?

    Screenshot
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    VincentJay
    Answered on February 11, 2020 at 04:00 PM

    Hi,

    Our reviewer team suspended your account because you're asking for SSN and Driver's license. As per our terms of use, collecting sensitive information is not allowed here in JotForm. For more information, please check this link: https://www.jotform.com/terms/

    1581454692bnnfdh.png

    I removed the guilty fields so I can re-activate your account back to good status. You can now use your forms properly.

    Contact us again so we can guide you properly if you really want to collect SSN and Driver's License. 

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    ceglife20
    Answered on February 11, 2020 at 04:50 PM
    We do want to collect those fields and were just creating the form in the free version and then will upgrade to the hipaa compliant version once the form is ready to go live and be used. Should I upgrade now to the HIPAA compliant version to continue creating the form?
    Usually there is a testing phase and then actually activation of the form.
    Assistance would be appreciated.
    Sincerely,
    Bethany Carlson
    Life & Disability Insurance Agent
    CEG Life Insurance Services
    611 4th Avenue, Suite A
    Kirkland, WA 98033
    Phone: (425) 947-5288
    Fax: (877) 269-2157
    www.ceglife.com
    The information in this communication may be confidential, and is intended for the use of the individual or entity addressed above. Any reader, who is not the intended recipient of this communication is strictly prohibited from disseminating, distributing, or duplicating it. If you have received this communication in error, please delete or destroy this email, or contact the sender regarding the misdirection of the communication. Thank you.
    ________________________________
    ...
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    VincentJay
    Answered on February 11, 2020 at 06:22 PM

    If you want to collect SSN and Driver's License, please add these widgets to your form:

    https://www.jotform.com/widgets/terms-and-condition

    https://www.jotform.com/widgets/signature

    You will also need to provide us these:

    1. Your company official website.

    2. You need to use your company email and add it to your Jotform account. (You're already using it which is good)

    After that, your forms can add and collect that sensitive information.

    I hope this information helps.

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    ceglife20
    Answered on February 13, 2020 at 04:50 PM
    Can we put the terms and conditions widget on our application but not the signature widget when collecting sensitive data? We do not require a signature on our forms as applicants are not entering into a contract with us.
    Please advise.
    Sincerely,
    Daniel J. Adams, MBA
    Independent Life & Disability Insurance Agent
    Linkedin Profile
    CEG Life Insurance Services
    611 4th Avenue, Suite A
    Kirkland, WA 98033
    Phone: (425) 947-5288
    Fax: (877) 269-2157
    www.ceglife.com
    The information in this communication may be confidential, and is intended for the use of the individual or entity addressed above. Any reader, who is not the intended recipient of this communication is strictly prohibited from disseminating, distributing, or duplicating it. If you have received this communication in error, please delete or destroy this email, or contact the sender regarding the misdirection of the communication. Thank you.
    ...
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    VincentJay
    Answered on February 13, 2020 at 08:17 PM

    Hi,

    You can try but I am sure our reviewer team will notice that and they might suspend your account again.

    Let us know if you need further help. Thank you.