What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Has our account been disabled?

    Asked by Katie Lowry on April 13, 2011 at 02:36 PM

    According to the following, our jot form has been disabled.  However, there was a hold on our credit card and that has been lifted.  We need Jotform to be reinstated ASAP.



    Dear Phyllis Smiley,

    You have currently reached the limits of your account. Your forms are disabled now.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm,

    JotForm Team

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    JotForm Support

    Answered by mliz on April 13, 2011 at 11:48 PM

    Hi Katie,


    I checked the account associated with the username Psmileycps. It has already
    been upgraded to Premium package and forms should be working fine.

    The forms and submissions are below the limits and should be fine.