Has our account been disabled?

  • Profile Image
    Katie Lowry
    Asked on April 13, 2011 at 02:36 PM

    According to the following, our jot form has been disabled.  However, there was a hold on our credit card and that has been lifted.  We need Jotform to be reinstated ASAP.



    Dear Phyllis Smiley,

    You have currently reached the limits of your account. Your forms are disabled now.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm,

    JotForm Team

  • Profile Image
    Answered on April 13, 2011 at 11:48 PM

    Hi Katie,


    I checked the account associated with the username Psmileycps. It has already
    been upgraded to Premium package and forms should be working fine.

    The forms and submissions are below the limits and should be fine.