Multipage Form does not scroll to top on next page

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    Asked on May 10, 2013 at 03:42 PM

    Our application form does not scroll to the top of the page for Chrome or Firefox. 

    When I try to use the iFrame code instead of embed, it puts the form in a very small box with horizontal and vertical scrollbars. This happens because our CMS removes the iframe parameters.

    Embed works well, with the exception of the fact that it won't scroll to the top of the next page. Is there anything you can do to make the page scroll to the top when the user clicks the next button?

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    Answered on May 10, 2013 at 04:10 PM


    We apologize for the inconvenience that may have caused. Let me forward this issue to our next level support for further investigation and for further assistance.

    Thank you!

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    Answered on May 21, 2013 at 08:04 PM


    Does it work now? Please be sure that you copied script along with the iFrame.

    Thank you for your help.


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    Answered on May 28, 2013 at 11:22 AM

    No it does not work. I cannot use the iFrame code on my website as it strips all the iframe parameters from the code when I save the page in the CMS. 

    The embed script works within our CMS, with the exception that on multipage forms, it doesn't scroll to the top of the form as we would expect. 

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    Answered on May 28, 2013 at 01:05 PM


    I could see that you have added the ?nojump extension on the form URL..


    Can you please try excluding the ?nojump parameter and use the form direct URL as is. 

    Inform us if the issue remains.


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    Answered on May 28, 2013 at 04:22 PM

    Unfortunately, that doesn't seem to make a difference. Any other suggestions?

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    Answered on May 28, 2013 at 05:40 PM

    I am sorry to inform you, but we will need to wait for a fix from our Developers.

    We will get back to you once we have any updates.

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    Answered on June 12, 2013 at 05:32 PM


    Sorry for the late feedback, but I have just finished checking the codes that handle page breaks and the function which enables the form to scroll to the top.

    As I cannot recreate the problem on other webpages, I went ahead and tested the form on your site even further.

    From what I can gather from my tests, the form does scroll to the top. The problem is that the floating navigation bar is hiding the upper part of the form, making it seem as if the form did not scroll.

    Here's the form's second page after pressing the next button



    Here it is again, with the navigation bar hidden (via Firebug debug mode)



    With that said, I believe the easiest solution to this problem is to unfloat the navigation bar on your site. If you need help with that, please do let us know.