payment issue

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    PakistanDigiAwards2017
    Asked on February 12, 2020 at 12:58 AM

    1581487374jotform issue.jpg

    Kindly guide me why you guys are sending me failed to connect with my Visa?? although yesterday you have charged 1$ from my account???

     

    my event is starting today and i need to use the form. 

  • Profile Image
    Richie_P
    Answered on February 12, 2020 at 04:53 AM

    Unfortunately, it seems your account was downgraded to free for failed payments.

    Kindly try again to upgrade by following this guide:https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    Please make sure you have used the correct credit card credentials when upgrading your subscription.


  • Profile Image
    Jhon Denver 
    Answered on February 12, 2020 at 05:06 AM

    This happened with me also and after searching for the solution I got debt relief management organization where I get the solution.

     

  • Profile Image
    Richie_P
    Answered on February 12, 2020 at 06:23 AM

    Hi Jhon ,I have moved your question to another thread to assists you better.

    Kindly follow this link:https://www.jotform.com/answers/2159273