upgrade account

This happened with me also and after searching for the solution I got debt relief management organization where I get the solution.

To clarify, when you upgrade your subscription you receive a payment error?

Can you please explain further the issue with your account when upgrading?

Looking forward for your response.

I tried to upgrade but then i received a messgae that you cant process my payment so downgraded me. I have received a message from my bank that you guys have charged 1$ from my card. how is it possible tht you are not able to charge 19$ if you have already charged some money??? my campaign is delayed because of this error unfortunatly i started it yesterday. the issue is still there. 

We do apologize for the inconvenience.

To avoid confusion, kindly reply to your inquiry at this thread:https://www.jotform.com/answers/2159026

Thank you.