FailedX after file extension name

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    Diara-Test Bamba-Test 
    Asked on February 12, 2020 at 09:38 AM

    Hello,

    "FailedX" text appears after the file extension name when we upload a file and before submitting. The file still uploads successfully but we would like to avoid any confusion for our site users. Please see attached screenshot.

    Thanks,

    Diara

  • Profile Image
    Sonnyfer
    Answered on February 12, 2020 at 12:50 PM

    Hi Diara,


    Thanks for reaching out.


    I have tried sending a test submission in your standalone form and was not able to replicate the issue (failedX did not appear). Also, the submit button only enables once the upload is done (100%).

    1581529105failedx reproduce.gif


    To help us troubleshoot the issue. We suggest embedding your form to your website using iFrame method and check if the issue persists.

    Here's some related guide: 

    Which-Form-Embed-Code-Should-I-Use

    Getting-the-Form-iFrame-Code


    Looking forward to your response.