What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    High Capacity Volume

    Asked by Content Mgr Alex Logan on April 13, 2011 at 04:07 PM

    Hello,

    My name is Alex Logan and I'm the content manager for a mid sized company.

     

    We are currently looking at your "professional" program as a solution for a 3rd party form CMS.

    Before I can bring your services to our management team I have a few questions.

     

    How many simultaneous submissions can your system handle?

    How do you handle summations over the "monthly" submission limit?

    Could we work a deal to have unlimited "monthly" submissions?

     

    I look forward to your reply.

    Thank you

  • Profile Image
    JotForm Support

    Answered by NeilVicente on April 14, 2011 at 02:27 AM

    Hi Alex,

    Thank you for taking interest in our product. As what was stated in our Pricing Plans, a professional account has a 1Million submissions limit, and barring any unavoidable circumstances, our servers can handle more than enough submissions at a given time.

    It may be best that your other queries be taken care of by our supervisor who I think is more capable of giving you the specifics. I will have this question of yours escalated to the proper department for a more accurate resolution. Thank you for your patience.

  • Profile Image
    JotForm Founder

    Answered by aytekin on April 18, 2011 at 08:40 AM

    How many simultaneous submissions can your system handle?

    Our system is designed to handle hundereds of submissions per second. We have load balanced servers that can handle high levels of traffic. In fact, our developers are currently getting ready for an event this week that might bring thousands of submissions per second. In this live event, questions asked to President Obama will be submitted through a JotForm form.

     

    How do you handle summations over the "monthly" submission limit?

    When you go over your submission limit you will receive an email that states your account is scheduled to be disabled by next business day EST. You must upgrade your account by then or the forms will stop working.

     

    Could we work a deal to have unlimited "monthly" submissions?

    That's possible but as you would understand we have limited server resources, so we cannot give a one flat rate for unlimited submissions. Our charge is $49.95 per 1 million submissions.

  • Profile Image

    Answered by bikemonkey on December 06, 2011 at 07:39 PM

    Hello,

    As a follow-up to this thread I would like to know if the Obama "event" was successful, in that were JotForm's servers able to cope with that level of a load?

    I ask because we have a registration system we would like to replace with JotForm and on the day registation opens we will anticipate collecting approximately 10,000 form submissions over the course of approximately 1 hour.

    We need to know your servers can handle the load. In the past few days I've noticed that there are periodic times that JotForm has been "overloaded" and I've gotten messages stating so. I've also witnessed a couple of times when CloudFlare was unable to handle my form editing at the time and kicked me out of the form editing mode because it couldn't connect with your servers.

    Thanks!

    Carlos

  • Profile Image

    Answered by fxr on December 06, 2011 at 07:47 PM

    Carlos,

    I would appreciate if you could open your query on a new thread and I will bring it our owners attention. 

    I know issues on the forum seem related, but its much easier for us from a Support point of view to route issues to the correct person in JotForm if each user opens a seperate thread for each of his own issues or queries.

    Thanks for your understanding.