Why some of my fields are not showing?

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    BTilley
    Asked on February 12, 2020 at 09:09 PM

    Hi,

    On my third page I have name, phone and address fields for the person who is buying a gift certificate to fill in their details. However, when I go in to preview the form in Jotform, those fields are not there. As well as, when I have copied the url and put it into my Wix website, it doesn't come up there either. The first two pages work fine. Can you help.

    Thanks

    Brenda

  • Profile Image
    jherwin
    Answered on February 13, 2020 at 05:09 AM

    Hello Brenda - Upon checking, your condition logic for these fields is not completed. Please delete or disable your conditional logic for those fields to fix the issue.

    Please give it a try and let us know how it goes.

  • Profile Image
    BTilley
    Answered on February 13, 2020 at 09:32 PM

    Hi jherwin, I wish I knew what you were talking about. Can you direct me to where I would find the conditional logic for the fields.

  • Profile Image
    BTilley
    Answered on February 13, 2020 at 10:02 PM

     I've deleted those fields that weren't working and re-added them and it's working. Thanks

  • Profile Image
    jherwin
    Answered on February 13, 2020 at 11:07 PM

    Thanks for the update!

    Let us know if you need any further assistance. We will be happy to help. :)