Not receiving emails

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    powertoscour
    Asked on May 11, 2013 at 11:50 AM

    We were receiving emails until today 5/11/13.

    We added a survey form to our website and now neither that nor our estimate form is sending emails directly to: powertoscour@yahoo.com

    Strange.

    I have checked and tested. Emails are traceable though jotform but it doesnt do us much good if they aren't going directly to our email address.

    P.S. I have even tried turning spam filter off

  • Profile Image
    sidharth_kch
    Answered on May 11, 2013 at 11:56 AM

    @powertoscour

    I have responded to you on this thread: http://www.jotform.com/answers/216041-Im-getting-a-reached-my-limit-pop-up?entrymessage=10732640770

    Please change your "Sender Email" to "noreply@jotfrom.com".

    Thanks,

    Sidharth

  • Profile Image
    pinoytech
    Answered on May 11, 2013 at 05:00 PM

    @powertoscour

    As I've check your form's notification recipient, I found out that email address powertoscour@yahoo.com is IN the bounce list which causing the issue of not receiving email notification. I have now remove the said email address to our bouncelist and it should be working fine now.

    Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email n=ot accepted for policy reasons.  Please visit http://postmaster.yahoo.com/e=rrors/postmaster-27.html [120]'

    Feel free to contact us again if you need our assistance.

    Thank you!