What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Not receiving emailsAsked by powertoscour on May 11, 2013 at 11:50 AM
We were receiving emails until today 5/11/13.
We added a survey form to our website and now neither that nor our estimate form is sending emails directly to: email@example.com
I have checked and tested. Emails are traceable though jotform but it doesnt do us much good if they aren't going directly to our email address.
P.S. I have even tried turning spam filter off
I have responded to you on this thread: http://www.jotform.com/answers/216041-Im-getting-a-reached-my-limit-pop-up?entrymessage=10732640770
Please change your "Sender Email" to "firstname.lastname@example.org".
As I've check your form's notification recipient, I found out that email address email@example.com is IN the bounce list which causing the issue of not receiving email notification. I have now remove the said email address to our bouncelist and it should be working fine now.
Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email n=ot accepted for policy reasons. Please visit http://postmaster.yahoo.com/e=rrors/postmaster-27.html '
Feel free to contact us again if you need our assistance.