Box integration > Ability to notify about failed integrations on form submit or via email

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    tcbweb
    Asked on February 13, 2020 at 10:01 AM

    In November I set up a low volume form with Box integration.   Yesterday (February) I noticed some January submissions that did *NOT* go to box.com.   When I checked my integration settings, it said box.com authentication had timed out.

    Question 1:   How often do these timeouts occur?  How often do I have to re-authenticate?


    Question 2: Shouldn't Jotform have notified me of the failed integration via email?  It didn't.   This is a serious bug.


    Question 3: I fixed the integration, but box.com has not updated.  Is there any way to resync  box.com?


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    JohnRex
    Answered on February 13, 2020 at 12:44 PM

    Question 1:   How often do these timeouts occur?  How often do I have to re-authenticate?

    Actually, we are not receiving any reports from other users with the same authentication issues with Box, so I can say this seems to be a rare case. The issue might be with your Box account, due to low storage, rejecting the data being sent to be saved.

    Question 2: Shouldn't Jotform have notified me of the failed integration via email?  It didn't. This is a serious bug.

    As far as I checked, alerts are being shown only with failed payment integrations. But let me raise it as a feature request to our developers and see if this can be considered. Though I may not able to provide a time frame, we'll keep you apprised on this thread for updates.

    Question 3: I fixed the integration, but box.com has not updated.  Is there any way to resync  box.com?

    Currently, there is no option to automatically re-sync the submissions to Box. However, you can manually edit each submission that failed to be sent to your Box account and re-submit them. Here's a guide on How-to-Edit-Submissions-Made-on-Your-Forms.

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    tcbweb
    Answered on February 13, 2020 at 11:26 PM

    Editing the submission is a great way to resync.  Thanks.

    Unfortunately, whenever I Edit a submission, Box integration goes back to needing a new token.  Obviously, there's an error when Jotform tries to access Box.  Any way to troubleshoot?
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    Vanessa_T
    Answered on February 14, 2020 at 02:00 AM

    I have raised your last post to our backend team. You may follow up on it in the link below:

    https://www.jotform.com/answers/2163021