Box integration > Ability to notify about failed integrations on form submit or via email

In November I set up a low volume form with Box integration.   Yesterday (February) I noticed some January submissions that did *NOT* go to box.com.   When I checked my integration settings, it said box.com authentication had timed out.

Question 1:   How often do these timeouts occur?  How often do I have to re-authenticate?

Question 2: Shouldn't Jotform have notified me of the failed integration via email?  It didn't.   This is a serious bug.

Question 3: I fixed the integration, but box.com has not updated.  Is there any way to resync  box.com?

Question 1:   How often do these timeouts occur?  How often do I have to re-authenticate?

Actually, we are not receiving any reports from other users with the same authentication issues with Box, so I can say this seems to be a rare case. The issue might be with your Box account, due to low storage, rejecting the data being sent to be saved.

Question 2: Shouldn't Jotform have notified me of the failed integration via email?  It didn't. This is a serious bug.

As far as I checked, alerts are being shown only with failed payment integrations. But let me raise it as a feature request to our developers and see if this can be considered. Though I may not able to provide a time frame, we'll keep you apprised on this thread for updates.

Question 3: I fixed the integration, but box.com has not updated.  Is there any way to resync  box.com?

Currently, there is no option to automatically re-sync the submissions to Box. However, you can manually edit each submission that failed to be sent to your Box account and re-submit them. Here's a guide on How-to-Edit-Submissions-Made-on-Your-Forms.

Editing the submission is a great way to resync.  Thanks.

I have raised your last post to our backend team. You may follow up on it in the link below:

https://www.jotform.com/answers/2163021