Our jotforms are not being recieved

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    gregwatsonproperty
    Asked on February 13, 2020 at 03:01 PM

    Our Jotforms for the account gregwatsonproperty are currently not being received by the submission emails. 

    Can someone please have a look into this as soon as possible, I cannot figure out why they aren't working. 

     

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    FelipeSantana
    Answered on February 13, 2020 at 07:34 PM

    Hi @gregwatsonproperty!

    I would like to apologize for the inconvenience you are experiencing.

    After checking our records, I am seeing that there are submission emails being sent to one of the recipients in the Notification email and the latest one I have found was from yesterday. Can you kindly verify when these emails stopped sending and to what emails you have received them in the past?

    Also, please note that our Developer Team is currently working on updating our emails system on the back-end so this may be affecting the delivery of Notification and Autoresponder emails. This is only a temporary issue and will be fixed soon.

    However, please do get back to us with the information of your submissions so that we may investigate this matter further, we look forward to your response!