Wrong PDF file with emails

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    Recolo
    Asked on February 14, 2020 at 11:00 AM

    Dear Support,

    When I select a PDF document to be sent with an email, it is selecting the wrong document. The title doesn't match with the actual document that is sent.

    Why is the wrong one sent and how could this be fixed?

    https://form.jotformeu.com/91072486008355


    Please get back to to me on the issue. the email conditioning isn't working properly this way.

    Kind regards,

    Koen Withagen



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    BJoanna
    Answered on February 14, 2020 at 12:31 PM

    Is the wrong PDF Document attached or is the wrong Email Notification sent? 

    If the wrong PDF Document is attached, please delete that Email Notification and create a new one to see if that will resolve the issue. 

    How to Delete Notifications/Autoresponder

    Setting up Email Notifications

    If that does not resolve the issue can we add our email address as an additional recipient for that Notification and test the form?