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    WYSIWYG editir and IE 8 with XP

    Asked by chris_hills on May 13, 2013 at 07:25 AM

    Hi,

     

    The WYSIWYG editor on "Text Area" fields is a great improvement. However one of my users using IE 8 with XP tells me that this hangs his machine.

    I have tested the form with WYSIWYG enabled and disabled and this seems to be the cause of the problem.

     

    The WYSIWYG is currently disabled for this reason.  Would be really useful if we could use it but at the moment we cant.

     

    Thanks

    Chris

    Page URL:
    http://form.jotformpro.com/form/31286157884969

    problem thanks
  • Profile Image
    JotForm Support

    Answered by KadeJM on May 13, 2013 at 10:02 AM

    Hello Chris, I checked with this problem in regards to the wysiwyg editor hanging up on your form. As far as it hanging up inside the form itself I was unable to replicate the problem for this. However, I did come across the form getting hung up when previewing it while the textbox editor is enabled. I think because of this there may be other related problems resonating from it such as what you are experiencing. I think this is also mainly the resulting because of the use of an outdated browser on an older operating system.

    But since there is bug that is obvious in this problem I am forwarding this issue with the provided information and my test findings to our developers to have them take a deeper look into trying to correct this issue for you.

     

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    Answered by cheekyface on May 22, 2013 at 10:41 PM

    I don't know what  "Hang" is but if I enable this the result on the preview is that there is no text box area at all but in place of it a line running down the left side of the screen and then blank space for about a hands width from top to bottom.

    When I disable the WYSIWYG option then it's fine and I can see a plain text box.

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    JotForm Support

    Answered by abajan on May 22, 2013 at 11:55 PM

    There's certainly a problem (with IE8) associated with the WYSIWYG version of text areas. When I cloned your form and loaded the URL in IE8 on XP with the WYSIWYG feature disabled, there were no issues. However, as soon as the WYSIWYG feature was enabled, the form refused to load. There was just a completely blank screen and a script warning in the browser's status bar. The following box popped up when I clicked the warning:


    My colleague has already submitted a ticket but I'll add this info to it to help expedite a fix.

    Our apologies for any inconvenience caused.