When using my custom domain with https I get the following error

  • wise_guy
    Asked on February 15, 2020 at 1:24 PM

    https://forms.wiseguyrepair.com/wiseguyrepair/express


    1581791046error2 Screenshot 10

    Jotform Thread 2164826 Screenshot
    Page URL: https://forms.wiseguyrepair.com/wiseguyrepair/express
  • John Support Team Lead
    Replied on February 15, 2020 at 1:48 PM

    I was able to replicate the issue when I tried accessing the website you mentioned:

    When using my custom domain with https I get the following error Image 10

    I believe the issue is with your website's SSL/TLS Certificate. The error means there is a problem with the SSL connection, and the browser can’t verify the SSL certificate.

    I suggest reaching out with your Service Provider for further assistance in fixing the SSL certificate of your website.

  • wise_guy
    Replied on February 15, 2020 at 1:56 PM

    Thank you, I don't believe that is the issue. If you click the error for more details it says: 

    This server could not prove that it is forms.wiseguyrepair.com; its security certificate is from *.jotform.com. This may be caused by a misconfiguration or an attacker intercepting your connection.

    Proceed to forms.wiseguyrepair.com (unsafe)

  • Albert_G
    Replied on February 15, 2020 at 3:25 PM

    Hi wiseguyrepair,

    I tested the original link for this form and it works fine. https://www.jotform.com/form/200455255130039

    Can you please try to reset your link and setup your custom link again.
    1581798238reset Screenshot 10

    How to Create a Custom URL of a Form?

    Thank you.

  • wise_guy
    Replied on February 15, 2020 at 4:50 PM
    Is it because JotForm is no longer offering custom urls unless you’re an
    enterprise customer?
    ...
  • Albert_G
    Replied on February 15, 2020 at 6:02 PM

    Hi wiseguyrepair,

    This is not the case at all. Custom URLs is still a feature available to everyone.

    In fact, I just created a new form and made a custom URL - https://form.jotform.com/Albert_G/wiseguyrepair

    This is working fine.

    Have you tried resetting your form's URL and creating a new custom URL?

    If so, what happened?

    Thank you.

  • Albert_G
    Replied on February 15, 2020 at 6:04 PM

    Hi wiseguyrepair,

    In addition to above, what Enterprise users have is custom domains which is different than custom URLs.
    How to Use Custom Domains with JotForm Enterprise

    Thank you.

  • wise_guy
    Replied on February 15, 2020 at 7:50 PM
    Yes that is what I’m talking about, it’s a custom domain. If you look at
    the link I sent it’s not jotform.com it’s wiseguyrepair.com
    ...
  • Vanessa_T
    Replied on February 15, 2020 at 8:43 PM

    Yes, it might well be that case since we are no longer offering custom domains for regular accounts, only for Enterprise plan users.

    In order to continue using your domain, I'd suggest to simply embed the form within your website.

    Embedding-a-Form-to-a-Web-Page

  • wise_guy
    Replied on February 15, 2020 at 8:50 PM
    Thank you, I’ve tried embedding it but no matter what I do it doesn’t
    display correctly. I use Wix and I think the embed instructions are
    outdated.

    ...
  • Girish JotForm Support
    Replied on February 15, 2020 at 9:03 PM

    Hello,

    Since your last query was a separate issue with respect to the logged thread, I have moved that to a new thread link.

    Please check the new thread link here: https://www.jotform.com/answers/2165189