Not sure why my account is suspended? I'm still deciding on your product?

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    Paula M DiGironimo 
    Asked on February 15, 2020 at 02:09 PM
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    jonathan
    Answered on February 15, 2020 at 04:26 PM

    We apologize for the inconvenience caused. I checked on your account/username pdawgconsulting  and I noted that it was auto suspended by the Phishing system due to the suspicious phishing form that uses a copyrighted logo in the form.

    1581801861zzz 2020-02-16 05.24.01.png


    Since your Jotform account profile does not show an email address related to it, this is violation of our Terms of Use.

    Please change the account profile email address to one that matches the domain with logo and also the corresponding terms/agreement clause from the company into the form , or in order to reactivate the account, we should remove the logos on your forms.


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    pdawgconsulting
    Answered on February 15, 2020 at 05:50 PM
    I am working for a Vendor that works with Costco. Can you please allow me
    to remove the logo for now?
    Or please give me a call to discuss this further?
    Thank you
    ...
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    jonathan
    Answered on February 15, 2020 at 07:04 PM

    We can delete/remove the logo on the suspected forms after you agree deleting them. And you must read and comply to the Terms.

    Let us know here if you agree to deleting the logo now and we will proceed.

    We can reactivate the account then after.


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    pdawgconsulting
    Answered on February 16, 2020 at 07:50 AM
    I agree to delete the logo :)
    ...
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    EltonCris
    Answered on February 16, 2020 at 09:50 AM

    We have now unsuspended your account and deleted the mentioned logo. If you can provide us any proof that you're one of their vendors, we may be able to allow you to keep the logo.

    Thanks

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    pdawgconsulting
    Answered on February 16, 2020 at 12:50 PM
    Hello again :)
    I deleted the documents in the account and then uploaded a new document
    without the logo. My account is suspended again :(
    [image: image.png]
    ...
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    ashwin_d
    Answered on February 16, 2020 at 01:01 PM

    I did check your account and found that it is currently suspended. I am escalating this thread to our form review team. We will get back to you as soon as we have any update. 

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    pdawgconsulting
    Answered on February 18, 2020 at 09:50 AM
    Any updates on this?
    ...
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    ashwin_d
    Answered on February 18, 2020 at 11:29 AM

    Please accept my apology for the delay. Let me send a message to our form review team and we will get back to you on this soon. 

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    ashwin_d
    Answered on February 18, 2020 at 11:39 AM

    Your account is now active. 

    I would suggest you to please purge the form #200455437044045 from trash folder. I would also suggest you to please use your account profile email to corporate domain.

    Hope this helps.

    Do get back to us if you have any questions.