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morningdewfarmAsked on February 16, 2020 at 10:32 AM
Hi,
I filled out my form as a test and the auto responder email only showed some of my responses. I want the people who fill out the form to see all of their responses. What setting do I need to change? Thanks!
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Kiran Support Team LeadReplied on February 16, 2020 at 10:42 AM
You may edit the autoresponder or notification from the email settings to change the fields or content. You may also remove the existing autoresponder and add a new email to the form so that all the fields on the form shall be automatically added to the email.
Thanks!
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morningdewfarmReplied on February 16, 2020 at 8:03 PM
Thank you, replacing the autoresponder with a new one helped but its still not showing the totals from the bottom of the form. Please advise. Thanks!
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AshtonPReplied on February 17, 2020 at 3:02 AM
I have checked your form and I can see that there might be some issue while adding the autoresp[onder email. You can manually add the remaining fields by adding a row after the last row in autoresponder template:
and then you can select the form field accordingly:
or you can remove and add the autoresponder email once again. If this still doesn't work for you, do we have the permission to remove and re-add the autoresponder?
Looking forward to your response.
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morningdewfarmReplied on February 17, 2020 at 6:17 PM
yes, you have my permission to remove and re-add it. Will you be able to tell if it is sending all the info or will I need to try filling out the form to confirm it has all the relevant calculations? Thanks, Brady
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Girish JotForm SupportReplied on February 17, 2020 at 8:03 PM
Thank you for the confirmation.
I have re-added the autoresponder into your form and now all the totals are shown at the end of the email.
But it doesn't remain the same after re-checking. This could be due to the number of fields in the autoresponder, which has a character limit and that is why the last part of the email/form is getting cut off.
The solution here would be to split the email into two autoresponders - half of the fields in each. That way all fields in the form can be accommodated in the email content.