Only some responses showing in auto responder email

  • morningdewfarm
    Asked on February 16, 2020 at 10:32 AM

    Hi, 

    I filled out my form as a test and the auto responder email only showed some of my responses.  I want the people who fill out the form to see all of their responses.  What setting do I need to change?  Thanks!


  • Kiran Support Team Lead
    Replied on February 16, 2020 at 10:42 AM

    You may edit the autoresponder or notification from the email settings to change the fields or content. You may also remove the existing autoresponder and add a new email to the form so that all the fields on the form shall be automatically added to the email.

    Thanks!

  • morningdewfarm
    Replied on February 16, 2020 at 8:03 PM

    Thank you, replacing the autoresponder with a new one helped but its still not showing the totals from the bottom of the form.  Please advise.  Thanks!

  • AshtonP
    Replied on February 17, 2020 at 3:02 AM

    I have checked your form and I can see that there might be some issue while adding the autoresp[onder email. You can manually add the remaining fields by adding a row after the last row in autoresponder template:

    1581926332Document1   Microsoft Word 202 Screenshot 10

    and then  you can select the form field accordingly:

    1581926411The Easiest Online Form Builde Screenshot 21

    or you can remove and add the autoresponder email once again. If this still doesn't work for you, do we have the permission to remove and re-add the autoresponder?

    Looking forward to your response.

  • morningdewfarm
    Replied on February 17, 2020 at 6:17 PM

    yes, you have my permission to remove and re-add it.  Will you be able to tell if it is sending all the info or will I need to try filling out the form to confirm it has all the relevant calculations?  Thanks, Brady


  • Girish JotForm Support
    Replied on February 17, 2020 at 8:03 PM

    Thank you for the confirmation.

    I have re-added the autoresponder into your form and now all the totals are shown at the end of the email.

    But it doesn't remain the same after re-checking. This could be due to the number of fields in the autoresponder, which has a character limit and that is why the last part of the email/form is getting cut off.

    The solution here would be to split the email into two autoresponders - half of the fields in each. That way all fields in the form can be accommodated in the email content.