Form submission info is not showing up in Zapier

  • smmafulfillment
    Asked on February 16, 2020 at 2:07 PM

    Hi!


    I reached out a couple weeks ago because my Form submission info is not showing up in Zapier. Here is a screenshot 


    It doesn't show the persons name, their address or any of the questions I ask in JotForm even though I can see the info for their submission, it just doesn't show up in Zapier

    Jotform Thread 2165602 Screenshot
  • Bojan Support Team Lead
    Replied on February 16, 2020 at 2:43 PM

    Greetings and thank you for your message.

    I have checked the previous conversation and noticed you haven't responded to my colleague's last message. 

    Could you please tell us are you trying to see the data in the Zapier? Is the data visible in the GoHighLevel?

    Please note that you are not able to see the submissions in Zapier. It is used only to forward the information from the form to the third party services. 

    This information will help us to resolve your problem

    Thank you for cooperation.

  • smmafulfillment
    Replied on February 16, 2020 at 3:50 PM
    I’m trying to see it in Zapier.
    I’m not seeing the data in GoHighLevel or Trello or any other steps I try
    ...
  • jonathan
    Replied on February 16, 2020 at 5:01 PM

    We apologize for the inconvenience caused. Can you please clarify first which app you were specifically using in Zapier that have the issue.


    We will investigate further after we understand what exactly was the issue.

  • smmafulfillment
    Replied on February 16, 2020 at 6:50 PM
    It had the issue with everyone I tried.
    Trello and GoHighLevel
    ...
  • Girish JotForm Support
    Replied on February 16, 2020 at 8:25 PM

    If you are trying to connect to Trello, may I suggest using the instructions in the guide below, instead of Zapier:

    https://www.jotform.com/help/454-Using-the-JotForm-Power-Up-in-Trello 

    Let me check the integration option with GoHighLevel via Zapier and I'll revert via this thread.

  • Girish JotForm Support
    Replied on February 16, 2020 at 8:48 PM

    Firstly, when you added JotForm, was Zapier able to pull in the form data and test:

    15819038901702 5 Screenshot 10

    If not, probably try recreating a Zap. When I tested this on a demo form, Jotform pulled in the data correctly under Submission A.

    Secondly, when you integrated with HighLevel, were you trying to add/update contacts:

    15819039961702 3 Screenshot 21

    Also, were you asked for an API key to connect to HighLevel. If yes, please check if the API entered was correct.

    15819040431702 4 Screenshot 32

    Please cross check these details and let us know.

  • smmafulfillment
    Replied on February 16, 2020 at 9:50 PM
    Yes it shows the submissions and no I was creating an account for GHL but
    it’s the same issue
    ...
  • Ashwin JotForm Support
    Replied on February 17, 2020 at 1:45 AM

    I would suggest you to please check your Zapier account Task History and see if that data is being sent to integration successfully. Please click on the following URL to check task history: https://zapier.com/app/history 

    We will wait for your response.

  • smmafulfillment
    Replied on February 17, 2020 at 8:50 AM
    I haven’t actually launched the zap yet.. because the data is not pulling
    from JotForm please see the screenshot
    ...
  • Girish JotForm Support
    Replied on February 17, 2020 at 9:54 AM

    Sorry, but we haven't received the screenshot. Please follow the instructions in this guide to attach screenshots on this support thread: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum