Why my email address is in the bouncelist?

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    calvin.supremefactory
    Asked on February 17, 2020 at 02:19 AM

    When login we got a message that our email info@shophappily.com is in the bounce list? but this is our official which is totally fine. Please check. Looking forward for your reply.

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    jherwin
    Answered on February 17, 2020 at 05:03 AM

    If an address is in our bounce list, that means that it has been rejecting emails from our services. This could be due to anything from the inbox being full to the address blocking the emails as spam.

    It is possible to remove addresses from our bounce list from your end: How-to-Remove-Your-Email-Address-from-Bounce-List

    This will allow for attempting to send emails to that address once again.

    Please whitelist jotform domains and IPs in your web/email host as well to ensure that all the emails sent to you will be received successfully.

    Whitelisting-JotForm-IP-Addresses-and-Domains