Upload private key to view submission data

  • amandabenham
    Asked on February 17, 2020 at 2:34 AM

    Hi

    I've changed computers and need to upload the RSA key as the fomrs are still encrypted both in Jotform and when I click to open them from the email notificaiton.

    How can I do this?


    Thanks

    Amanda

  • Richie JotForm Support
    Replied on February 17, 2020 at 5:55 AM

    The saved private key is usually found in your download folder.

    Kindly check this guide for more information:https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them#Where-Can-I-Find-the-Private-Key-After-Downloading-It

  • amandabenham
    Replied on February 17, 2020 at 6:50 AM
    I don’t have the downloaded key as I no longer have the old computer. How can I get it?

    ...
  • Richie JotForm Support
    Replied on February 17, 2020 at 8:35 AM

    Unfortunately, your private key is unique and we don't have any copy of the key when you create one.

    I would recommend you disable the form encryption for now while you don't have the private key.

    For more information regarding form encryption, kindly follow this link https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them