-
amandabenhamAsked on February 17, 2020 at 2:34 AM
Hi
I've changed computers and need to upload the RSA key as the fomrs are still encrypted both in Jotform and when I click to open them from the email notificaiton.
How can I do this?
Thanks
Amanda
-
Richie JotForm SupportReplied on February 17, 2020 at 5:55 AM
The saved private key is usually found in your download folder.
Kindly check this guide for more information:https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them#Where-Can-I-Find-the-Private-Key-After-Downloading-It
-
amandabenhamReplied on February 17, 2020 at 6:50 AMI don’t have the downloaded key as I no longer have the old computer. How can I get it?
... -
Richie JotForm SupportReplied on February 17, 2020 at 8:35 AM
Unfortunately, your private key is unique and we don't have any copy of the key when you create one.
I would recommend you disable the form encryption for now while you don't have the private key.
For more information regarding form encryption, kindly follow this link https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them