Account suspended - payment made

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    Nadia Sustaita 
    Asked on February 17, 2020 at 10:15 AM

    Good morning:

    I had a problem with my payment last week and on friday I've changed the payments method and received today my receipt, but the account is suspended.  I appreciate you can help me to activate my account again.  Attached is a copy of my payment receipt.


    Nadia Sustaita

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    Answered on February 17, 2020 at 11:02 AM

    Greetings Nadia,

    Thank you for your message.

    My colleagues checked your account and it looks like the mistake was made by our automated system. 

    Your account is unsuspended and you should have no problems logging in.

    We would like to apologize for the inconvenience and thank you for your understanding.

    Please let us know if you need anything else.