- jacqueAsked on May 13, 2013 at 01:28 PM
Im clearly stuck in a recurrung theme: I cant get the conditions to work right:
Treat of Choice- I only want Frequency of Treat to show if they choose to receive a treat
Cuddle Time- I only want "to where shall we send..." if they choose the service
Ball/Frisbee...Time- I only want "to where shall we send..." if they choose the service
Bath - I only want "ok to resume group play...'"if they choose the bath
Thank you for your help!
- JotForm SupportMorianAnswered on May 13, 2013 at 01:39 PM
Hello Jacque! We'd be really pleased to assist you with that. Can you please post the link to your form so we can see how we can fix this?
- jacqueAnswered on May 13, 2013 at 02:01 PM
Also, im confused-when we get the completed form from the customer-some questions are there but not all the questions are there (all unanswered as they are not applicable)..
Cant we just get the questions that have been answered? Such a waste of paper and ink...
p s i love jotform- your service has changed the way we do business and im so happy i found you-im kinda self taught at doing the forms so sorry if I have goofed up
- JotForm SupportabajanAnswered on May 13, 2013 at 02:17 PM
Thanks for your queries (and love)
Regarding your second query, you can have empty fields hidden from notifications by enabling Hide Empty Fields on Emails. Please do the following:
1. While on the Setup & Embed tab, click the Preferences button
2. When the window pops up, click its Advanced Settings and enable the option:
3. Close the pop up and save the form
As to the other matter, we'll need to thoroughly investigate the conditions to find out why they're not working as expected. (Conditions can sometimes be tricky to configure.)
- jacqueAnswered on May 13, 2013 at 02:36 PMThank you!
With all due respect, I KNOW the conditions are tricky to configure- thats why Im asking for REAL help. The last time I had this problem I was answered by jefreylandicho who told me the exact problem and how to fix it.
- JotForm SupportabajanAnswered on May 13, 2013 at 02:40 PM
Yes, I quite understand. What I meant was that it may take some time for us to determine why the conditions aren't working as they should. We'll get back to you with a solution as soon as we can.
- JotForm SupportMorianAnswered on May 13, 2013 at 02:43 PM
I checked your form and an easy way to resolve the issue with Cuddle Time and Ball/Frisbee is to set the default value of the radio button to "No Thanks"
Regarding Bath, you used check boxes for that but check boxes are only used when multiple selections are allowed. When you have a question that can't be asnwered by both 'Yes' and 'No' ("Would you like your dog to receive a bath before departing?") you would need a radio button for that.
- jacqueAnswered on May 13, 2013 at 03:10 PMHi-
I fixed the bath and that seems to work fine now. Thanks!
Since the cuddle time and ball time don't require answers, if they are left blank then we assume they don't want the service. Setting the default would mean that they would have to change it back from No Thanks if they did want the service, right? From a sales standpoint, I would rather not start at NO and hope they change their mind.
I guess the basic premise being that I don't want the follow up questions to appear unless they express interest in the service being offered
Yes on treat- how often?
Yes on cuddle time- how often and where do we send photo?
Yes on ball time- how often and where do we send photo?
Do you get where Im coming from?
Thanks for your help- I know we'll get this fixed!
- JotForm SupportMorianAnswered on May 13, 2013 at 03:28 PM
I hear ya. From a business standpoint, it does make perfect sense not to set a default value =).
I can tell you used the HIDE conditions for that, right? (If NO is Selected, HIDE the follow up questions)
We can fix that by using the SHOW condition instead.
Basically, IF YES is SELECTED, then SHOW the follow up questions.
That way, the follow up questions would be invisible upon initial opening of the form when no value is selected yet.
Hope this helps. =)