What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    documents are not opening from my inbox

    Asked by ProductionServices on May 13, 2013 at 01:36 PM
    Page URL:

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    Answered by glennlee on May 13, 2013 at 02:06 PM


    Sorry for your inconvenience.

    I also cannot open the link you have provided. Is this link from your email notification?

    Btw, I tried to download the file draftrevised.pdf on your submission page and I downloaded it successfully.

    I will clone and test your form. I will get back to you . Thanks.

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    Answered by glennlee on May 13, 2013 at 02:20 PM


    I cloned your form and then I uploaded a pdf file then tried to download it on the email notification link but I cannot replicate the same error. I can download the pdf file successfully. 

    Please try to download the said pdf files in the submission page. 

    If the error repeats please do not hesitate to contact us again.