I purchased the Bronze plan. It upgraded initially and then I got an email alert that my account has been downgraded.

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    ppatuppatu
    Asked on February 17, 2020 at 01:02 PM
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    DawoodMD
    Answered on February 17, 2020 at 03:02 PM

    Hi ppatuppatu,

    We sincerely apologize for the trouble with your subscription!

    If you have verified the validity of your credit card, then please re-upgrade from here - https://www.jotform.com/pricing

    It will be easy.

    Please do not hesitate to get back to us if you have additional questions.