I purchased the Bronze plan. It upgraded initially and then I got an email alert that my account has been downgraded.

Hi ppatuppatu,

We sincerely apologize for the trouble with your subscription!

If you have verified the validity of your credit card, then please re-upgrade from here - https://www.jotform.com/pricing

It will be easy.

Please do not hesitate to get back to us if you have additional questions.