My login is showing a suspended status

  • John McNail
    Asked on February 17, 2020 at 1:03 PM

    Need to get my account out of suspended status. Please advise

  • Mike_G JotForm Support
    Replied on February 17, 2020 at 2:19 PM

    I have checked the email address you are using in this post and I can confirm that the account associated with it has an active status.

    Perhaps you are referring to another account? If so, please give us more details so we can check it on our end.

  • John McNail
    Replied on February 18, 2020 at 4:31 PM

    Mike can you email me directly to get this resolved, jrm0926@gmail.com? My username is McNail. I have multiple accounts. It appears now that my IP was banned due to thinking I’m a phishing sceme. 

  • Mike_G JotForm Support
    Replied on February 18, 2020 at 5:57 PM

    Thank you for the additional information. I see that the account with the username you mentioned in your last reply is associated with a different email address.

    I have checked that account and I found that it was suspended due to the Forest Green Farmers Mutual form for collecting SSN and Driver's License information.

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    I have reactivated your account. However, to prevent the same inconvenience from happening in the future, please include in your form a Signature widget AND a Terms&Conditions widget.

    https://www.jotform.com/help/433-How-to-Add-an-E-Signature-to-Your-Form

    https://www.jotform.com/help/76-Adding-a-License-Agreement-to-a-Form

    The widgets will serve as proof that your respondents agreed to have their sensitive information collected through your form.

    Feel free to let us know if you need any further assistance.

  • jrm0926
    Replied on February 18, 2020 at 6:22 PM

    Thanks Mike - my home IP address remains banned. I am operating through a vpn to contact you now. Can you unban my IP as well and I will make the corrections you mentioned?

  • Mike_G JotForm Support
    Replied on February 18, 2020 at 7:36 PM

    Please check your account again and let us know if you need any further assistance.