Why is the PDF attachment of my forms not showing part of the form

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    Pulledfromthepits
    Asked on February 17, 2020 at 01:28 PM

    I have a liability waiver statement in our adoption application. I have added this and changed it 1000 times and it STILL does not show up on the PDF converted file when a potential adopter submits the application. I have attached a screenshot of it on the form to show you what is being left out off the pdf file attachment. How can we get this fixed ASAP. It also is not showing the name date and time on the PDF version either! These are crucial things to be on there. Please can you help me. I have attached both screenshots.


    1581963996Capture.JPG

    Screenshot
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    Albert_G
    Answered on February 17, 2020 at 02:40 PM

    Hi Pulledfromthepits,

    It seems that the page on your screenshot is NOT the last page of the attachment.
    1581968318pdf.png

    On the next page, you'll see that it's there.

    You can re-arrange this by editing your PDF form. How to Create PDF Forms with PDF Editor

    Thank you.

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    Pulledfromthepits
    Answered on February 17, 2020 at 05:50 PM
    Hi I apologize but this information is unhelpful. I have the jotform set up
    so that when it is submitted by someone, it comes to our email address and
    its supposed to populate a PDF version of it as well. If it is on the form
    then it should be on the generated PDF. Is there someone that can assist me
    with fixing this as your email above makes no sense. I also have attempted
    to adjust the form and it still does not work.
    ...
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    Mike
    Answered on February 17, 2020 at 07:10 PM

    You will need to update a PDF Document in order to fix this. To do this, you can open the PDF Editor:

    Then, click on the PDF Document tab, and then you will be able to manually add a missing field to the PDF Document:

    Alternatively, this is possible to re-create the PDF Document in order to get a default document with all content.

    Delete the current document:

    Then, add a new one:

    Related guide:

    Applying Form Submission Data into a PDF Document