What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Hi I want to upgrade to the premium account but as it is the 14th today will my month run to the 14th of next month.

    Asked by JohannKotze on April 14, 2011 at 06:45 AM

    Then also on what date will I be debited on my CC. Please let me Know as I need to do this today still.

     

    Kind Regards

  • Profile Image
    JotForm Support

    Answered by mliz on April 14, 2011 at 06:57 AM

    Hi JohannKotze,

    If you decide to upgrade to Premium package the next billing
    period will be on the 14th of May. However the form limits are reset every first
    day of the month. Payment will be collected from your card at the time of
    the upgrade.

    Thanks for using JotForm.

    Let us know if you have further questions.

    Regards,
    Mliz

  • Profile Image

    Answered by JohannKotze on April 14, 2011 at 07:19 AM
    It is actualy the Professional package and one last question when will the a=
    ccount be updated as I have loads of registrations that needs to be done ove=
    r the weekend.

    Thanks for your prompt responce.

    Kind Regards
    Johann Kotze
    071 576 9610
    Sent from my iPhone
  • Profile Image
    JotForm Support

    Answered by mliz on April 14, 2011 at 07:26 AM

    Hi,


    After the upgrade your account should be updated instantly as long as
    there are no problems with the payment.
    You will see the changes right after you logout and login again,
    the indication that it has been upgraded are the increase on the limits
    and once you get to the Account Settings you should see the type 'Professional'.

     

    Best Regards,
    Mliz