Instagram app>>Inbuilt browser: Form crashes when uploading photo

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    BeautifiedbyLindsayWinfrey
    Asked on February 17, 2020 at 04:06 PM

    I keep getting clients trying to fill out my application and when it comes to the photo when you go to upload it restarts the application. This is a 2000.00 dollar client. I need jot form to function properly. 

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    JohnRex
    Answered on February 17, 2020 at 05:15 PM

    I just tried making test submissions to your form but was not able to replicate the issue. Please see this recording of the test I conducted:

    http://tiny.cc/64v4jz 

    May we know if the form is embedded on a webpage? If it is, please provide the URL so we could make a test submission there and see if we'll encounter the problem too.

  • Profile Image
    BeautifiedbyLindsayWinfrey
    Answered on February 17, 2020 at 09:50 PM
    It is on my Instagram.
    http://bit.ly/KultureNBR
    ...
  • Profile Image
    BeautifiedbyLindsayWinfrey
    Answered on February 17, 2020 at 09:50 PM
    Also this is what I get when I click on your test photos. Is that what you
    submitted?
    ...
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    roneet
    Answered on February 18, 2020 at 02:40 AM

    May we know your Instagram ID? Is the form under the Bio section of your Instagram account?

    May we know in which device the client is trying to fill-up the form?

    We are looking forward to your response.

    Thanks.

  • Profile Image
    BeautifiedbyLindsayWinfrey
    Answered on February 18, 2020 at 06:50 AM
    Insta is @lindsay.kulturesalon
    I understand it may not have glitched when you did it but it did when a high dollar client tried to. That’s where I’m struggling. And it’s now happened 3 times. So it’s just really frustrating. I appreciate you looking into it tho.
    Sent from my iPhone
    ...
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    roneet
    Answered on February 18, 2020 at 08:31 AM

    I have gone ahead and checked with my Android phone but could not replicate any issue with the uploads. The file did upload successfully.

    15820325221.PNG

    Currently, I am not having an iPhone so I could not test the form there. I'll make a test there too.

    Could you please make sure that the Instagram app is updated. Also, could you please ask the user to fill the form(http://bit.ly/KultureNBR) in the mobile browser if he is unable to fill in the Instagram in-built app?

    We look forward to your response.

    Thanks.



  • Profile Image
    roneet
    Answered on February 19, 2020 at 09:31 AM

    Just to give you an update on this issue.

    We were able to replicate the issue in the iPhone when the Form redirects to the first page if we try to upload a file. The Instagram app version was V123.1.0.26.115.

    When we updated the Instagram app to the latest version 129 the Form started working once again.

    Screenshots:

    15821225991.PNG

    So we would recommend updating your Instagram app. I hope this will fix your client's issue.

    Thanks.

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    BeautifiedbyLindsayWinfrey
    Answered on February 19, 2020 at 10:50 AM
    Thank you!!
    ...