What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I can not log in to account

    Asked by Denis on May 13, 2013 at 03:39 PM

    Hello! I registered on your site, my mail 2862608@mail.ru . I can not get into your account and form on the website does not work. I can not go to the site, and you try to recover your password, writes that user does not exist. Although when trying to register again wrote an e-mail is registered.  Can you help solve the problem. Thank you.



    Здравствуйте! Я зарегистрирован на вашем сайте, моя почта 2862608@mail.ru. Не могу попасть в аккаунт и форма на сайте не работает.  Не могу зайти на сайт, а при попытке восстановить пароль, пишет: такого пользователя не существует. Хотя при попытке зарегистрироваться заново пишет: е-майл зарегистрирован.  Не могли бы вы помочь решить проблему. Спасибо.

    Page URL:

  • Profile Image

    Answered by sidharth_kch on May 13, 2013 at 03:53 PM


    I checked your account and see that its in OVERLIMIT status. Free accounts are entitled for 100 MB upload space but you have used 109.52 MB upload space. That's the reason you are not able to login to your account.

    You may have to upgarde your account.