My account is suspended

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    Theresa 
    Asked on February 17, 2020 at 08:08 PM

    Please help. My account was suspended. Not sure why. 


    Thanks, 

    Theresa

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    jherwin
    Answered on February 17, 2020 at 10:20 PM

    This form Credit Application for Business Account Form was found on your account and flagged as fake credit offer scam.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, we will have to delete the offending form.

    Or, kindly provide us the following information:

    1.) The URL where your form is used or embedded.

    2.) Your website or proof of affiliation to a legitimate institution. 

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector. 

    Send these proofs to reviewers@jotform.com with Thread #2167540 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Thanks.

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    Theresa 
    Answered on February 18, 2020 at 07:50 AM
    I did not create that form. The only form I have with jot is a new client
    form. Please delete the form.
    Thanks,
    Theresa
    ...
  • Profile Image
    Theresa 
    Answered on February 18, 2020 at 08:50 AM
    And also does this mean my account has been hacked?
    ...
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    jherwin
    Answered on February 18, 2020 at 10:53 AM

    Thank you for your cooperation. I have now deleted the form from your account and activated your account. Please check and let us know if you need any further help.

    Please refrain from creating such forms or adding any guilty fields to the forms to avoid any further suspensions on your account.

    Also, I checked your account history logs and it shows that the offending form was created before the new client information form.
    1582041130formcreated.png

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    Theresa 
    Answered on February 19, 2020 at 11:50 AM
    Thank you.
    ...