Attachments sometimes do bit attach to emails

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    hugo bugarini
    Asked on February 17, 2020 at 09:15 PM

    We are having issues sometimes with attachments that will not attach to emails.

     We are also having issues with not be unable to open up the link to the attachments

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    ashwin_d
    Answered on February 18, 2020 at 01:42 AM

    I am sorry for the trouble caused to you. Do you mean to say that the send upload as attachment is not working for few submissions?

    Can you please let us know the submission ID for which the uploads were not attached and you are not able to download them? The following guide should help you how to check submission ID: https://www.jotform.com/help/549-Where-to-Find-the-Submission-ID

    We will wait for your response.

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    hugobugarini
    Answered on February 19, 2020 at 12:50 AM
    Here are a few examples
    4578873979515130220
    4577946033628070512
    4577938983018057052
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    Hugo Bugarini
    CEO - Cofounder
    1255 Treat Blvd Suite 300, Walnut Creek, CA 94597
    T: 833.myXpert | M: 925.580.5553
    E: hugo@solarXperts.net | www.solarXperts.net
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    ...
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    ashwin_d
    Answered on February 19, 2020 at 02:10 AM

    Please note that we are currently using backup email server and they have limit on attachments which is 5MB. This limit will also be implemented in our mail email server as well.

    It seems the size of uploads were more then 5 MB in your submission and that is the reason why the files were not attached for these specific submissions. 

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    hugobugarini
    Answered on February 19, 2020 at 10:50 AM
    Is it 5 MB per file or per submission
    [Logo]
    [Logo]
    Hugo Bugarini
    CEO - Cofounder
    1255 Treat Blvd Suite 300, Walnut Creek, CA 94597
    T: 833.myXpert | M: 925.580.5553
    E: hugo@solarXperts.net | www.solarXperts.net
    [Facebook icon] [LinkedIn icon]
    [Banner]
    ...
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    ashwin_d
    Answered on February 19, 2020 at 12:08 PM

    Its 5 MB total limit of the file attachments in email. If user has uploaded 3 file, the size of the uploads in total should not exceed 5 MB. 

    Hope this helps.

    Do get back to us if you have any questions.