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AVPwebmasterAsked on February 17, 2020 at 10:01 PM
I'm not getting form submission emails to Google Groups.
The "FROM" of the emails should be the email I have entered for the form. This email IS a member or the Google Group.
No email is getting to members of the Google Group when a form is submitted.
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Welvin Support Team LeadReplied on February 18, 2020 at 5:30 AM
I presumed you have G-Suite. You would need to configure this first on your G-Suite panel. Please check your settings to confirm. Check this guide from Google: https://support.google.com/a/answer/176600?hl=en. Kindly look for the following step:
When Jotform succesfully authenticated the account, you should see the logs through your account settings.
Guide: https://support.google.com/a/answer/2618874?hl=en.
Lastly, please check if you have the 2-step verification enabled. The SMTP will not work with your default password if 2-step is enabled. You need to set up an app-specific password for that.
https://security.google.com/settings/security/apppasswords
Lastly, you can see the email logs through your email history section. Guide below:
https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
I hope that helps. Please let us know if you need further assistance.
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AVPwebmasterReplied on February 18, 2020 at 1:50 PMSpot on, Welvin!
We’re getting the emails now thanks to your advice.
Thanks,
Rick
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Welvin Support Team LeadReplied on February 18, 2020 at 3:00 PM
That's great to know!
Please contact us again if there are any problems.