We are not getting the form emails to our Google Group email

  • AVPwebmaster
    Asked on February 17, 2020 at 10:01 PM

    I'm not getting form submission emails to Google Groups.

    The "FROM" of the emails should be the email I have entered for the form.  This email IS a member or the Google Group.

    No email is getting to members of the Google Group when a form is submitted.

  • Welvin Support Team Lead
    Replied on February 18, 2020 at 5:30 AM

    I presumed you have G-Suite. You would need to configure this first on your G-Suite panel. Please check your settings to confirm. Check this guide from Google: https://support.google.com/a/answer/176600?hl=en. Kindly look for the following step:

    We are not getting the form emails to our Google Group email Image 1 Screenshot 20

    When Jotform succesfully authenticated the account, you should see the logs through your account settings.

    Guide: https://support.google.com/a/answer/2618874?hl=en.

    Lastly, please check if you have the 2-step verification enabled. The SMTP will not work with your default password if 2-step is enabled. You need to set up an app-specific password for that.

    https://security.google.com/settings/security/apppasswords

    Lastly, you can see the email logs through your email history section. Guide below:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    I hope that helps. Please let us know if you need further assistance. 

  • AVPwebmaster
    Replied on February 18, 2020 at 1:50 PM
    Spot on, Welvin!
    We’re getting the emails now thanks to your advice.
    Thanks,
    Rick
    ...
  • Welvin Support Team Lead
    Replied on February 18, 2020 at 3:00 PM

    That's great to know! 

    Please contact us again if there are any problems.