Forgot password/reset password

  • Profile Image
    Expanite
    Asked on February 18, 2020 at 02:48 AM

    We cannot remember our password to Jotform and we cannot change it since we have to fill in the "current password" in order to do that - could you please help us?


    Regards,

    Mia Grundtvig

    Expanite A/S

    Page URL:
    www.expanite.com

  • Profile Image
    mertcankat
    Answered on February 18, 2020 at 05:52 AM

    Hi,

    You can reset your password with your email or username. You'll receive an email for resetting your password. If you open that link, you can change your password. 

    You can follow this steps: 

    1. Visit Jotform website

    2. Click "Login" button

    3. Click the "Forgot Password?" link

    4. Enter your email or username

    5. Click the "Send Reset Instructions" button

    6. Check your email inbox for the password reset email.

    7. Click the "Reset Password" button or the URL provided in the email

    8. Enter your password and click the "Reset My Password" button and you're done. 


    Here's a detailed guide for resetting your password: https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    If you need further assistance, please let us know.