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UKSLCAsked on February 18, 2020 at 10:20 AM
All of our users aren't able to access their forms. It says 'Unable to load form. You may not have access to this form.
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Kiran Support Team LeadReplied on February 18, 2020 at 12:26 PM
The issue may be happening due to the form is set to access only by the assignees. Please check if this option is enabled in the Assign Form section of Publish tab.
You may change it to Public Form so that it can be accessed by all users.
Hope this information helps!
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UKSLCReplied on February 18, 2020 at 12:27 PM
Hi there. It just seems odd. They have worked across our 9 stores, all users and all forms since a few hours ago. What has changed?
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UKSLCReplied on February 18, 2020 at 12:30 PM
There is no issue filling in the forms, it is that the users can't access the submissions
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Kiran Support Team LeadReplied on February 18, 2020 at 1:39 PM
We are sorry for the inconvenience this may have caused. We have experienced a temporary issue with the sub-accounts feature that has been fixed by our amazing backend team quickly.
Please check again and let us know if you still notice any issue. We will be happy to take a look again.