Form Over Quota

  • terryfelicia2015
    Asked on February 18, 2020 at 12:13 PM

    Why is my "Social Media Branding" form over quota?


    I have deleted all submissions as well as other forms we have created.  Can you please tell me why it won't display?


    Thank You,

    Terry Jay Gremaux

    Page URL: https://form.jotform.com/61677819123159
  • Jimmy_D
    Replied on February 18, 2020 at 2:50 PM

    Thanks for reaching out to us. Your form is limited to 100 submissions a month. Unfortunately, deleting the submission in your account doesn't reset the counter. The count covers the calendar date, which means 1st day to the last day of the month.

    You can upgrade your plan to increase your monthly submissions limits. 

    Please let us know if you have more questions. 

    Regards

  • terryfelicia2015
    Replied on February 18, 2020 at 3:50 PM
    We never submitted over 10 in this calendar month. Thanks. Sent from my T-Mobile 4G LTE Device
    ...
  • Jimmy_D
    Replied on February 18, 2020 at 5:02 PM

    Hi, I have cleared your form cache, tried, and it works fine. Can you check again and let us know, please. 

    Thank you

  • terryfelicia2015
    Replied on February 18, 2020 at 5:50 PM
    Yes!
    Thank you so much!
    You get an A for effort. I appreciate you.
    Terry Jay Gremaux
    ...